Answers to common questions about ordering, delivery, payment and returns.
Ordering
Where can I see the status of my order?
After your order arrives, you receive the available information by email. In your customer account you can see your orders and their current status. For questions, write to us with your order number at kundenservice@liorelash.com.
Can I change my delivery address?
Contact us as early as possible. As long as the order has not been prepared for shipping, we check whether a change is possible.
Delivery
How much does shipping cost?
Shipping costs €4.95. Orders from €35.00 (after discounts) ship free of charge; the exact amount is shown before you place the order.
Where is my parcel?
As soon as tracking is available, you receive the details by email. Please also check possible safe places or delivery to a neighbour.
Payment
Which payment methods are available?
Only the payment methods shown to you during checkout apply. After you place the order you are redirected to the payment method you chose; the order is processed once the payment is confirmed.
Returns and complaints
How do I register a return?
Write to us and include your order number. If you withdraw without a defect, you bear the direct return costs; for a defect or a wrong delivery we are responsible for, we cover the necessary costs. The statutory right of withdrawal and the model form are under Right of withdrawal.
What do I do if an item is damaged or missing?
Send us your order number and photos of the item, the packaging and the shipping label. We will look into it and let you know the next steps.